Terms and conditions
Last updated: 22 September 2026
These terms apply to every order placed with Call Spot BV and to the use of the Callspot service and app. By placing an order or using the service you agree to them.
1. Who we are
Call Spot BV, Graaf Florislaan 2, 1217 KK Hilversum, the Netherlands. info@callspot.com.
2. The service
Callspot consists of a physical NFC tag with a QR code, and an online service. A visitor who taps or scans the tag starts a video call in their browser. The call rings the recipients you have linked to the tag in the Callspot app, and the first to answer is connected. The service requires a working internet connection on the visitor's and the recipient's phone.
3. Ordering and prices
All prices on callspot.com include VAT. The price of the tag and of the subscription is shown before you confirm your order. Payment is processed by Stripe. An agreement is concluded when we confirm your order by email.
4. Delivery
We ship the tag to the address you provide at checkout. We aim to deliver within the Netherlands within five working days and elsewhere in the European Union within ten working days. If delivery is delayed we will let you know.
5. Subscription
A subscription is needed to receive calls. The first month is free. After that the monthly fee shown at checkout is charged in advance to your payment method. You can cancel at any time; the subscription then ends at the close of the period already paid for. Tags linked to an account without an active subscription stop ringing recipients.
We may change the subscription price. We announce a change at least 30 days in advance by email, and you may cancel before it takes effect.
6. Right of withdrawal
As a consumer you may cancel your purchase of the tag within 14 days of receiving it, without giving a reason. Email us within that period and return the tag undamaged at your own cost. We refund the purchase price within 14 days of receiving the return. Because the first month of the subscription is free, cancelling the subscription within that month costs nothing.
7. Warranty
The tag must work as described. If it does not, contact us and we will send a replacement free of charge. Your statutory rights as a consumer are not affected by these terms.
8. Your account and use of the service
- You are responsible for the recipients you invite and for the use of your account.
- Place the tag only on property you own or are allowed to use, and use the service only for lawful purposes.
- Do not use the service to record, harass or track people, or in a way that disrupts the service for others.
- Smart lock integrations are provided as-is. You remain responsible for who you grant access to your door.
9. Availability
We do our best to keep the service available at all times, but we cannot guarantee that every call connects. Callspot is not an emergency service and should not be relied on as one. We may suspend the service for maintenance or for security reasons.
10. Liability
Our liability for damage caused by a failure of the service is limited to the amount you paid us in the twelve months before the event. This limit does not apply to damage caused by our intent or gross negligence, or where the law does not allow it to be limited.
11. Privacy
How we handle personal data is described in our privacy policy.
12. Changes to these terms
We may update these terms. The current version is always available on this page. For changes that affect a running subscription we notify you by email at least 30 days before they take effect.
13. Applicable law
Dutch law applies to these terms. Disputes are brought before the competent court in the Netherlands. As a consumer you keep the protection of the mandatory law of your country of residence.